Privacy Policy

About This Policy

This policy applies to information handled through Gigi's website and marketplace, including account creation, profiles, gig postings, applications, applicant management, job agreements, scheduling and rescheduling, communications, reviews, reputation features, support requests, reports, and other Gigi services.

Gigi is currently operating as a public Beta. Features may change as the marketplace develops. If a new feature materially changes how personal information is handled, this policy may be updated.

Information We Collect

Account information

When you create or use a Gigi account, we may process information such as your name, email address, telephone number, account identifier, authentication information, profile photograph, and other information you choose to provide.

Profile information

Your Gigi profile may include your name, photograph, professional title, skills, categories, biography, experience, availability, service area or location, and other information you choose to make available through your profile.

Gig information

When a gig is posted, Gigi may process information such as the gig title, description, category, location, region, neighborhood, budget or proposed pay, requested date or time, number of workers needed, attachments, and other details supplied by the person posting the gig.

Applications and hiring activity

When you apply for work or review applicants, we may process application information, applicant and hirer identifiers, related profile information, application status, hiring decisions, and other activity necessary to operate the marketplace.

Job agreements and scheduling

Gigi may process information related to agreements between workers and hirers, including the relevant gig and application, participant identifiers, proposed or agreed terms, confirmations, job status, scheduled dates and times, completion status, reschedule requests, reasons for changes, replacement availability, and related timestamps or history.

Messages and communications

If Gigi provides messaging or communication tools, we may store message content and related information such as sender, recipient, conversation, timestamps, and the gig or agreement connected to the communication.

Reviews and reputation

Gigi may process ratings, written reviews, compliments, reviewer and reviewed-user identifiers, related completed-job information, and reputation or achievement data. Worker reputation and hirer reputation may be maintained separately based on the role a person had in a completed Gigi interaction.

Reports, blocks, disputes, and support

If you report a user, block someone, contact Gigi, raise a dispute, or report suspicious or unsafe activity, we may process the information you provide together with relevant marketplace records needed to review and respond to the issue.

Technical information

Gigi and its technology providers may receive technical information associated with use of the service, such as browser or device information, IP address, timestamps, authentication events, error information, security information, and website activity, depending on the systems and configurations in use.

How We Receive Information

Information may come from:

• information you provide directly to Gigi;
• other Gigi users interacting with you through the marketplace;
• Gigi's website, authentication systems, databases, and security systems;
• service providers used to operate Gigi; and
• lawful requests, reports, or other sources where permitted or required by law.

How We Use Information

Gigi may use information to:

• create, authenticate, maintain, and secure accounts;
• create and display marketplace profiles;
• publish and manage gigs;
• allow workers to find and apply for opportunities;
• allow hirers to review applicants and manage hiring activity;
• support agreements, scheduling, rescheduling, job status, and completion;
• provide marketplace communications and notifications;
• operate reviews, ratings, compliments, reputation, and achievement features;
• provide support and respond to user requests;
• detect or investigate fraud, abuse, spam, harassment, security incidents, or prohibited activity;
• maintain, debug, measure, test, and improve Gigi;
• develop new marketplace features;
• maintain appropriate security, dispute, business, and legal records;
• comply with applicable law and valid legal requests; and
• protect Gigi, our users, and others.

Information Visible to Other People

Gigi is a marketplace, so some information must be visible to other people for the service to work.

Depending on the feature, marketplace-visible information may include your profile name, profile photograph, professional title, skills, biography, availability, service area or location, gig information, selected application information, ratings, reviews, compliments, reputation signals, and achievement badges.

Information placed in a public or marketplace-visible field can be seen, copied, captured, or shared by other people. Gigi cannot control what another person does with information they lawfully receive or view.

How Information May Be Shared

Other Gigi users

Information may be shared with other users when necessary for marketplace activity. For example, hirers may see applicant and worker profile information, while workers may see information about gigs and hirers needed to evaluate or perform work.

Service providers

Gigi may use companies that provide website hosting, authentication, databases, infrastructure, security, communications, analytics, and other technology or operational services. Those providers may process information as necessary to provide their services to Gigi.

Legal and safety reasons

Information may be preserved, accessed, or disclosed when reasonably necessary to comply with applicable law or valid legal process, investigate fraud or abuse, enforce Gigi's rules or Terms, protect rights or property, address security issues, or help protect the safety of users or others.

Business changes

If Gigi is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be reviewed or transferred as part of that process, subject to applicable requirements.

At your direction

Information may also be shared when you intentionally use a feature designed to share it, direct Gigi to share it, or otherwise provide valid consent where required.

Firebase, Squarespace, and Service Providers

Gigi currently uses Firebase technology for important marketplace infrastructure, including authentication and database functionality. Firebase is a Google service. Gigi also uses Squarespace for website presentation and may use other providers for infrastructure, domains, communications, security, or related services.

Because Gigi relies on third-party infrastructure, information may be processed or stored on systems operated outside Guyana. Gigi does not represent that all user information is physically stored in Guyana.

Communications and Notifications

Gigi may use your account contact information or in-platform notifications for service-related communications such as account activity, applications, hiring, agreement changes, scheduling, reviews, support, security notices, and important service updates.

If optional promotional communications are introduced, Gigi may provide additional choices where required. Essential account, security, or service communications may still be sent when necessary to operate Gigi.

Payments and Financial Information

Gigi may display or store marketplace information such as a gig budget, proposed pay, agreed price, or payment-related status when that information forms part of a gig or job record. This is different from processing payment-card or bank-account credentials.

If integrated payments, deposits, milestones, refunds, or other payment services are introduced, Gigi may use a third-party payment provider. This policy will be updated as appropriate to explain the information processed for those services.

Cookies and Browser Storage

Gigi and the services supporting Gigi may use cookies, local storage, authentication tokens, or similar technologies to keep users signed in, maintain security, remember preferences, support website functionality, and improve the user experience.

Your browser may allow you to delete or block some stored information. Doing so may cause sign-in, preferences, or other Gigi features to stop working correctly.

Data Retention

Gigi may retain information for as long as reasonably necessary to provide the service, maintain accounts, preserve marketplace and reputation integrity, resolve disputes, enforce policies, maintain security, prevent fraud or abuse, satisfy legal obligations, and maintain appropriate business records.

Different information may be kept for different periods. Closing an account does not necessarily require immediate deletion of every record. Some information may need to be retained for legal, security, fraud-prevention, dispute, backup, or legitimate operational purposes.

Security

Gigi uses technical and organizational measures intended to protect information and restrict unauthorized access. These may include authentication, database security rules, participant-based access controls, and security features provided by Gigi's technology providers.

No website, database, transmission method, or storage system can be guaranteed to be completely secure. Users are responsible for protecting their login credentials and devices and should contact Gigi if they believe an account has been compromised.

Your Privacy Choices and Requests

Depending on applicable law and the circumstances, you may be able to request access to information about you, correction of inaccurate information, deletion of eligible information, restriction of certain processing, or withdrawal of consent where the processing depends on consent.

Some requests may be limited where Gigi must retain information to protect users, preserve marketplace integrity, prevent fraud, resolve disputes, comply with law, establish or defend legal claims, or satisfy another lawful purpose.

Updating information

Where Gigi provides account or profile editing tools, you may use those tools to update your information.

Account closure or deletion request

You may contact Gigi to request account closure or eligible deletion. Gigi may need to verify that the request is coming from the account holder before making changes involving personal information.

Children and Minors

Gigi is a work and services marketplace and is not designed as a children's service. People should not create accounts or enter marketplace work arrangements if they are not legally permitted to do so.

If you believe a child has provided personal information to Gigi in circumstances where that information should not have been collected, contact Gigi so the matter can be reviewed.

International Processing

Gigi is built for Guyana, but technology and service providers used to operate the marketplace may process or store information in other countries. Privacy laws in those countries may differ from those in Guyana.

Fraud, Safety, and Legal Requests

Gigi may preserve, review, access, or disclose relevant information when reasonably necessary to:

• respond to valid legal process or lawful government requests;
• investigate suspected scams, fraud, impersonation, abuse, harassment, threats, or security incidents;
• enforce Gigi's Terms, rules, and marketplace policies;
• protect the rights, property, or safety of Gigi, users, or others;
• address technical or security problems; or
• establish, exercise, or defend legal claims.

Third-Party Websites and Services

Gigi may contain links to websites, social media services, or other third-party services that Gigi does not control. This Privacy Policy does not govern a third party's independent collection or use of information. Review the privacy practices of a third-party service before providing information directly to it.

Changes to This Privacy Policy

Gigi may update this policy as the marketplace, technology, business practices, and legal requirements change. When this happens, the "Last updated" date at the top of this page will be revised.

If a change is material, Gigi may provide additional notice through the website, account experience, or another appropriate communication method.

Guyana Data Protection

Guyana enacted the Data Protection Act 2023 (Act No. 18 of 2023), establishing a framework concerning the processing and protection of personal data. Gigi intends to develop its privacy practices with applicable Guyanese privacy requirements in mind as the legal and regulatory framework is implemented.

Nothing in this policy is intended to waive rights that cannot lawfully be waived or limit obligations imposed by applicable law.